Podium Coaching Blog
Shouldn’t you be smarter than your phone?
Texting and emailing from smart phones has become a preferred method of communication for many. It’s fast. It can be done anywhere, anytime. It’s perfect for our digital age… or is it?
Your smart phone is not as smart as you. Sure, your texts and emails get people’s attention. You can have a lot of followers on Facebook, LinkedIn, Twitter. But how many of them actually buy your products, are swayed by your opinions and heed your calls to action?
For that to happen, you need to form relationships. And the best way to do that is by actually speaking to someone. When you do, you increase your chances of people buying your products, accepting your vision and doing what you recommend.
The communication irony in the texting and emailing age is, we need more help than ever to actually speak effectively and persuasively to others. Speaking is the art that seals the deal. And to speak effectively, most people need coaching in public speaking and presentation skills.
At Podium we created the Talkitout Technique because we know the power of any kind of public speaking. We say yes to texting. Yes to emailing. But be smarter than your phone. If your speaking skills are bit rusty, call us. Let’s talk about it.
Halina St James is the author of TalkitOut: From Fears to Cheers. This popular guide to upgrading presentation skills is available in paperback, or as an e-book or workbook, from the Podium Coaching online store.
‘Speak me your story’ plea gets a happy dance
If you’ve had a litre of acid thrown in your face, how do you speak about it to bring awareness of domestic violence?
If you’ve seen the tragedy of human trafficking, how do you speak about it so you can help stop it?
If your sister died because she was stigmatized for having Aids, how do you speak about it so you can educate people about HIV?
These are just three of the challenges facing the women I met at the Coady Institute in Nova Scotia. The women were at St Francis Xavier University in Antigonish to take part in an international women’s leadership program called Global Change Leaders (GCL).
These women, coming from very diverse parts of the world, are leaders in their communities. At Coady, they strengthen those leadership skills. And I get to spend two days with them, teaching them presentation skills and upgrading their ability to tell their stories.
For many of these women, English is not their native language. But that’s not the biggest problem when it comes to developing public speaking skills. The biggest problem for these women is exactly the same as for all of Podium’s clients – it’s the way they prepare for a speech or presentation.
They stare at their computer screen or notepad, and they write an essay. And then they wonder why their long sentences don’t feel right when they stand up to speak. The words that looked so good on the page suddenly don’t feel so smooth sliding off the tongue. They hesitate, they stumble, and they don’t do justice to their amazing stories.
For two days I teach the women our TalkitOut Technique. I help them find their voices. “Tell me your story”, I urge them. “Don’t write me your story, speak me your story.”
My advice for them is the same as for any client:
- use simple words
- put them in short sentences
- stick to one thought per sentence
- avoid jargon and clichés
- and say the words before you write them down
Simple is not simplistic. Simple means taking complexity and breaking it down to its component parts so an audience can understand and connect with the message when it’s being asked to process 200 words a minute.
The women’s transformations were dramatic. One was so elated by her breakthrough, she broke into a spontaneous happy dance in front of the whole class. She thought she couldn’t speak; she discovered that she could.
All these women will make a difference when they return to their home countries. Now they have a few more tools to help them tell their remarkable stories – stories the world needs to hear.
Post-It note clue to better presentations
A dear friend once sent me a birthday surprise…. Post-It notes. Not a box of Post-It notes but one solitary package of Post-It notes. I was surprised at this unusual gift… but it all made sense when I read what was written on the Post-It notes.
‘If you always do what you always did, you’re going to get what you always got.”
My friend had sent me a profound life message. Change. Change your old habits. If you don’t like what’s happening in your life, then change.
I often quote my Post-It note message to my clients in our presentation skills training sessions. Especially when they preparing a speech or presentation… because that’s when they default to what they’ve always done – writing in silence, using their eyes not their mouth and ears.
For many it’s because that’s the way they were taught at school. For others it’s because they’re striving to imitate someone else. For some it’s because they don’t trust their natural voice.
When you write in silence using only your eyes, you are preparing an essay. That’s why people wind up reading at their audiences, either from a prepared text or slides. The sad result of this flawed production and delivery system is an audience that will not remember or care about your message.
I teach my clients to change… not to do what they’ve always done but to prepared their speeches or presentations differently. I teach the TalkitOut Technique. At it’s heart, you have to speak first, then write. Get the words flowing comfortably from your mouth before you worry about writing them down.
It’s different, at times challenging, but always delivers the same result – an engaged audience that remembers the message.
So, as the Post-It note says:
If you aways do what you always did, you’re going to get what you always got.
If you want something better, the choice is yours.
Halina’s book TalkitOut: From Fears to Cheers, is packed with advice on how to create a speech or presentation that really captures the way you speak. It’s available as a paperback or e-book from our online store.
How stories can help you ace a job interview
If your job involves makings speeches or presentations, you probably know how stories help get your message across. But did you know stories are also a great way of winning a good job in the first place?
At Podium we regularly work with groups of people who are looking to enter, or re-enter, the workforce. After all, the most important presentation you’ll ever make may well be when you set out to sell yourself to an employer.
Telling short, relevant stories is a great way of delivering the key points of your CV in an interesting and memorable way. A well-chosen story will hold the listener’s attention, and will stick in the memory much better than facts and figures.
So what stories should you tell in a job interview? According to Google, the top 10 questions asked in job interviews are:
- What is your greatest strength?
- What is your greatest weakness?
- How do you handle stress and pressure?
- Describe a difficult work situation or project and how you overcame it.
- How do you evaluate success?
- Why are you leaving or have left your job?
- Why do you want this job?
- Why should we hire you?
- What are your goals for the future?
- Tell me about yourself.
Pick about three questions to answer. Prepare a story for each question. Make sure the story demonstrates your strengths. Wait for the opportunity and then roll out your story. If the question is not asked, find an opportunity to turn the conversation to the story you want to tell.
Don’t forget to set the scene for your story. Use specifics rather than generalities. “I handle stress by taking deep breaths and going for a walk” is not as effective as this story a client told us:
“I was working as a main data entry clerk. They hired an assistant for me because of the volume of work. But my assistant was making a lot of errors. It was stressing me out because now I had to correct all her mistakes. I decided the right thing to do was to tell my manager the assistant wasn’t working out. My manager agreed with me and happily I got another assistant who was much better. It was stressful to get someone fired, but it had to be done.”
Young people have just as many stories to tell as more experienced workers. If you’ve been in a team, been a member of a club, been on a trip, worked on a project or had a part-time job you have plenty of potential stories.
Pick the stories with care. Make sure they highlight the qualities any would-be employer would focus on: enterprise, imagination, problem-solving, leadership, communications and inter-personal relations.
Polish your stories. Keep them short. Rehearse them. And then look for the chance to slip them into the conversation.
You’ll give yourself a head start over the other candidates.
You can learn more about the value of stories in Halina’s book, TalkitOut: From Fears to Cheers. It’s available as a paperback or e-book in our online store.
You’re a speaker: stop writing essays
‘A speech is not an essay’ is the title of a blog a client thought we’d be interested in. We were… so interested we want to share it with you.
We were hooked from the first line: ‘Reading an essay to an audience can bore them to tears’. It’s something we could have said in one of our presentation skills workshops. In fact, it’s IS something we say – over and over.
A lot of people prepare for an important presentation or speech by sitting at their computer staring at a screen, working in complete silence, judging the content by the way it looks on the page.
That’s such a crazy, hopeless model for building something that has to be spoken aloud, and which has to be processed by the ears of the audience.
Sitting in silence, watching the sentences form on the screen, is how we write an essay. And then you take that essay and try to make it sound conversational. No wonder a lot of people struggle to connect with the audience. It’s like buying a really nice car – and then wondering why it won’t fly like a plane. It wasn’t designed for the purpose you have in mind.
Here’s the link to the blog our client shared with us. It’s from the Harvard Business Review. There’s a lot of great advice in the article. Here are a couple of snippets:
- Simplify: the spoken word needs to be short, sweet and to the point;
- Signpost the journey: make sure the audience knows exactly where you are leading them;
- Stories work better than statistics: audiences love and remember stories;
- Use pauses and emphasis: performance is key to helping the audience process your content.
Our book TalkitOut: From Fears to Cheers, is packed with advice on how to create a speech or presentation that really captures the way you speak. It’s available as a paperback or e-book from our online store.
Only voters can change the ‘rules’ of politics
by Neil Everton
At a time of growing public discontent at the behaviour of politicians, it’s nice to meet a man who still believes public service means doing what’s right, rather than taking a course of action just because it enables him to cling to power.
In Graham Steele’s case, doing what he thought was right and in the public interest cost him his job as Finance Minister of Nova Scotia.
His experience has caused him to challenge the ‘cling to power at any cost’ attitude of many current politicians and political parties.
In a book looking back on 15 years in politics, Mr Steele warns: Being in politics makes you dumber, and the longer you’re in politics the dumber you get.” He says even the most well-meaning, idealistic newcomers to politics are soon taught what he calls The Rules of the Game.
Rule One is simple: get yourself re-elected. The drive to be re-elected drives everything a politician does, he writes.
Rule Two: spend as little time as possible at the Legislature. There are no voters there.
Rule Three: perception is reality. Since people vote based on what they believe to be true, it doesn’t matter what is actually true.
Rule Four: keep it simple. Focus on what is most likely to sink in with a distracted electorate: slogans, scandals, personalities, pictures, image.
After running through a few more equally dispiriting rules about keeping in the spotlight, avoiding blame and not leaving a paper trail, Mr Steele arrives at Rule Ten. And Rule Ten says “deny that these are the Rules of the Game.”
Graham Steele resigned over a pay deal for health care workers. The deal would buy-off the nurses and avoid a high-profile strike by traditional supporters of the NDP government. But he believed it was wrong. It would lead to more high-wage settlements in the public sector, without tackling the fundamental problems facing health care. It would have been expedient, but it was wrong.
Graham Steele launched his book at Province House in Halifax. Just up a flight of stairs from the book signing was the room where another Nova Scotia politician made a stand for ‘climbing above the muddy pool of politics’. That man was Joseph Howe, a journalist, writer, politician and shaper of modern Canada.
Joseph Howe said his public life was governed by three questions:
- What is right?
- What is just?
- What is for the public good?
One hundred and fifty years later, Graham Steele is urging the public, the voters, to hold politicians to a higher standard than they seem to settle for.
He writes: “For the public good, something different has to be done. Otherwise we’ll just keep watching the same bad movie, over and over.
“Our politics are in a bad way because politicians succeed by following the Rules of the Game, and the Rules of the Game are incompatible with good government.
“It is not our politicians who will lead the change. The only person who can change our politics is the engaged citizen.”
What I Learned About Politics: Inside the Rise and Collapse of Nova Scotia’s NDP Government, is published by Nimbus Publishing.
Don’t be a Droner, Screamer or Mumbler
The other day I tuned in to listen to a radio interview about changes in health care. It’s a topic that really interests me. But could I tell you what this particular health expert had to say? No way. I tried to pay attention, but I found myself drifting in and out of the discussion.
Why? Because the interviewee was a Droner. All her answers were delivered in the same monotone. No pauses, no emphasis, no energy. Just a uniformity of speaking that would put anyone to sleep.
In my presentation skills training sessions, I find that people tend to be Droners for one of two reasons:
1 – they are so nervous, so eager to stay ‘on-message’, that they lock themselves in a verbal straight-jacket. They are so focused on the message, they forget that the way the words are delivered is often more effective in communicating with the audience.
2 – they see themselves as serious people, talking about serious topics – so they set out to deliver their important information as neutrally as possible. For them, presentation tools like pauses, emphasis, emotion and enthusiasm are for storytellers… not serious people. Once again, they squander the very tools that help speakers connect with audiences.
The opposite of the Droners are the Screamers. These speakers fall into the Chicken Little category. For them, everything is so important it must be expressed as stridently as possible. They get the same result as the Droners: people tune them out.
Finally, there’s the Mumbler. The Mumbler mangles his words, often trailing off so you don’t know what’s being said. Again he achieves the same effect as the Droner or Screamer – people stop listening.
Don’t be a Droner, Screamer or Mumbler. Invest in presentation skills and public speaking training. Do your audience a big favour. Check out my TalkitOut technique. Or look at some of the free tools on my Resources Page. You’ll get your message across much more effectively – and you’ll feel much less nervous.
After all your message is important. You deserve to be heard.
Rehearse, rehearse, rehearse
The more you rehearse, the better you’ll be. Rehearse out loud. Rehearse in front of your colleagues, family, friends or the bathroom mirror. Video yourself. Rehearsing makes you confident and comfortable.
Think of any presenter you admire for their cool, commanding presence on stage. You can guarantee that the more relaxed they are on stage, the harder they work away from the spotlight.
The late Steve Jobs was a great illustration of this truth. His style – and the work that went into creating that style – was summarised by author Alan Deutschman: “Jobs was the best showman in American business and he worked hard at his art, preparing maniacally for weeks before an appearance. He spent countless hours rehearsing the succinct lines he would throw off as if they were improvisations.”
Rehearse out loud as if the audience is there listening to you now. The more you hear yourself, the more comfortable you’ll be when you actually deliver.
Ace your introductions with stories and sincerity
A trip to France for a friend’s wedding was a great chance to eat, drink, make merry – and reflect on the sometimes-difficult communications issue of making introductions.
Some people, a lucky few from my observations, are able to strike up an immediate and easy relationship with complete strangers. Others struggle to figure out what to say and how to say it effectively when entering a new social circle.
The wedding gave me a chance to watch successful introductions made in both group and one-to-one settings. Let’s start with the group introductions. On the eve of the wedding, while most of the men took themselves off to a jazz festival in a neighbouring town, the women chose to have a wonderful dinner in the garden of a restaurant close to the bride’s home.
After everyone had ordered, the bride suggested we introduce ourselves, since we were an international bunch and most were meeting for the first time. It could have been a quick and predictable run round the table getting names and countries that we would have forgotten before the food arrived.
Instead, something wonderful happened. Without prompting, everyone launched into a story of how they met the bride. The stories cemented our new relationships in a way that basic facts and figures never could. We remembered the stories – and the names of the storytellers.
Stories are powerful tools for communicators. Stories help form lasting relationships personally and professionally. They make concepts and facts concrete and memorable. They can be told anywhere, anytime. They don’t have to be long. Just make sure they are relevant and make a point.
As we always tell people in our presentation skills and media skills workshops, facts tell – but stories sell.
The other great example of how to make effective introductions came in a one-on-one setting. Guests at the wedding were from France, Italy, Canada, the US, the UK and a few other places as well. In the run-up to the ceremony there were a few events to help turn strangers into friends. There was the usual spread of meet-and-greet styles – from confident and outgoing via reserved and formal to diffident and shy.
But the prize for most effectively breaking the ice has to go to Ruggero, from Sicily.
Like everyone, he smiled and shook your hand. But Ruggero seemed to look into your eyes a little deeper; he held your hand a beat longer. He spoke clearly. He repeated his first name, saying it was an unusual Italian name that people often mistook for Roger.
Most importantly of all, he exuded a sincere interest in his new acquaintances. A lot of people can work a room in a mechanical way. To do it in a way that really connects with people demands a lot more effort.
Ruggero had a prop to help him open conversations. He would open his jacket to reveal a monogram of the bride and groom’s names and date of their wedding on his shirt. It was a great ice breaker. The bride and groom loved it. We all loved it. In fact we all loved Ruggero.
Can accountants be entertaining speakers? You bet they can
In our public speaking training programs we tell people to simplify their language, talk as they speak, tell more stories, and avoid cluttering slides with masses of text.
So what happens when a client says things like:
“I’m expected to use big words, so I impress my audience.”
“I’m an accountant. We don’t have stories.”
“We’re encouraged to put everything on the slides.”
I can’t tell you how many times we at Podium Coaching hear things like that in the course of a year. Our basic response is something like:
“Do you want people to understand you, and support you?”
“Do you want people to remember your message , and spread the word to others?”
“Do you want people to believe you?”
“Do you want to feel good about your speaking skills, knowing that you words will come easily and you will be seen to be authentic?”
These thoughts are prompted by a wonderful trip I just made to the United States, to work with a client in Richmond, Virginia.
In one workshop I worked with a Director of the Budgetary Division from one of the state government departments. Her reports to state officials were complex and full of numbers. Her slide shows reflected this density.
Here’s an example of how she proposed to open a presentation:
“This year the consensus medicaid forecast projects a surplus of $74 million GF in fiscal year 14 for the bill and a need of $675 million GF in the fiscal year 15 and 16 biennium.”
We worked on simplifying her language by using simple words and simple sentences. Because the audience needed to follow and comprehend, we wanted to deliver information in bite-sized chunks… one thought per sentence. The numbers are important. So I asked her to use only one set of numbers per sentence.
The result was great a opening:
“Ladies and gentlemen. The number you are waiting for is… (pause) $675 million. (Pause) This is the official forecast projection. (Pause) It’s the general fund need for the medicaid program (pause) for fiscal year 15 and 16. (Pause) I’m going to explain to you how we came up with this number.”
We loaded this with strategic pauses, to help the audience follow her thinking and understand the content.
We re-worked her content using the TalkitOut Technique. Then we worked on her slides. When we teach presentation skills, we encourage people to create their slides after they’ve talked out the content. (Rather than creating the slides first, and writing a script that duplicates everything on the screen).
In my client’s budget slides, we removed all but the critical information the audience needed to get. She used the reveal button to strategically deliver information to the audiences. (To ensure the audience got all the relevant information, she provided a summary on paper).
The result? An informed audience, and a delighted presenter.